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Customer Service – Customer Facing (Call Centre & Customer Service)

The Company

  • A leading Automotive organisation with a solid reputation in the industry for their quality service and product range, located in Artarmon. Due to growth an experienced, vigilant and Smart Customer Service Specialist is needed.

The Role

  • • First point of contact of their customers
  • • The pivotable person who provides support to the Branch Manager in the running of the branch
  • • The conduit between understanding the customers’ needs and providing a solution
  • • Part of the administration team that does invoicing and raising authorities for each job
  • • Part of the team that finds suitable resolutions to customers concerns and queries.
  • • Ability to communicate effectively via email and phone
  • • Must have at least 1 years of recent experience in Customer Service

Experience/Qualifications Required

  • • Proven experience in a similar office-based Customer Service role (Automotive/ Car rental/ insurance company MUST)
  • • Well spoken and demonstrate a positive, empathetic attitude
  • • Energetic/Enthusiastic approach to work.
  • • An eye for detail – Ensure correct parts are ordered for jobs
  • • An ability to work within a team environment.
  • • Positive approach that builds rapport with our customers.
  • • A result driven approach, while maintaining our commitment to caring, collaborative, genuine and driven in everything we do.
  • • Sound computer skills and knowledge of social media.
  • • Knowledge of the Automotive industry (Not a must but will be an advantage)

What’s on offer

  • • Comprehensive Training
  • • Company Uniform.
  • • Supportive work environment and career progression opportunities.
  • • Competitive salary – up to $65,000k + super depending on experience
Job Category: Permanent
Job Type: Full Time
Job Location: Atarmon
EXPERIENCE NEED: At least 1 year
Salary: 55K – 65K

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