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Customer Service – Customer Facing (Call Centre & Customer Service)

Sydney, NSW

The Company

A leading Automotive organisation with a solid reputation in the industry for their quality service and product range, located in the Artarmon. Due to growth, an experienced, vigilant and Smart Customer Service Specialist is needed.


The Role

  • First point of contact of their customers
  • The pivotable person who provides support to the Branch Manager in the running of the branch
  • The conduit between understanding the customers’ needs and providing a solution
  • Part of the administration team that does invoicing and raising authorities for each job
  • Part of the team that finds suitable resolutions to customers concerns and queries.
  • Ability to communicate effectively via email and phone
  • Must have at least 1 year of recent experience in Customer Service


Experience/Qualifications Required

  • Proven experience in a similar office-based Customer Service role (Automotive/ Car rental/ insurance company MUST)
  • Well spoken and demonstrate a positive, empathetic attitude
  • Energetic/Enthusiastic approach to work.
  • An eye for detail – Ensure correct parts are ordered for jobs
  • An ability to work within a team environment.
  • Positive approach that builds rapport with our customers.
  • A result driven approach, while maintaining our commitment to caring, collaborative, genuine and driven in everything we do.
  • Sound computer skills and knowledge of social media.
  • Knowledge of the Automotive industry (Not a must but will be an advantage)


What’s on offer

  • Comprehensive Training
  • Company Uniform.
  • Supportive work environment and career progression opportunities.
  • Competitive salary – up to $65,000k + super depending on experience